Privacy Policy

Last Updated: March 2026

Fire Test & Research Laboratory Private Limited ("FTRL", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ftrl.in or use our testing services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide when requesting quotations, submitting inquiries, engaging our testing services, subscribing to our newsletter, or visiting our laboratory facility.

This information may include: name, company name, email address, phone number, mailing address, product information, and testing requirements.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies: IP address, browser type, operating system, pages visited, referring website, and date/time of visit.

2. How We Use Your Information

  • To provide testing services and respond to inquiries
  • To communicate about testing programs, timelines, and results
  • To process payments and issue invoices
  • To maintain test records per ISO 17025 requirements
  • To send technical updates and newsletters (with your consent)
  • To improve our website and services
  • To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers, accreditation bodies (NABL) during assessment activities, when required by law, or in the event of a business transfer.

4. Data Retention

Testing records are retained for minimum 10 years per ISO 17025 requirements. Marketing communications data is retained until you unsubscribe. Website analytics data is typically retained for 26 months.

5. Data Security

We implement appropriate technical and organizational security measures including encryption of data in transit (SSL/TLS), secure server infrastructure, regular security assessments, and staff training on data protection.

6. Your Rights

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion (subject to legal retention requirements)
  • Objection: Object to processing for certain purposes
  • Portability: Request transfer to another party
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@ftrl.in. We will respond within 30 days.

7. Cookies and Tracking Technologies

Our website uses essential cookies (required for functionality), analytics cookies (Google Analytics), and marketing cookies (if applicable). You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

Fire Test & Research Laboratory Private Limited
Attn: Privacy Officer
9th Milestone, Sonipat-Gohana Road, NH-352A, Sonipat - 131001, Haryana, India
Email: privacy@ftrl.in
Phone: +91 85100 50500