Frequently Asked Questions

General Questions

What is ISO 17025 accreditation?

Are your test reports accepted internationally?

What geographic areas do you serve?

Do you offer facility tours?

Testing Process

How long does testing take?

Can you expedite testing?

What happens if my product fails testing?

Do you provide testing consultancy before submission?

Standards & Certification

Which standard should I test to?

Does FTRL provide BIS certification?

Can you test to multiple standards simultaneously?

How current are your testing standards?

Samples & Logistics

How do I know what samples to send?

Can I send used equipment for testing?

What if my samples are damaged in shipping?

Do you return samples after testing?

Payment & Reports

What payment methods do you accept?

When will I receive my test report?

Can I get duplicate reports or certified copies?

Custom Testing

Do you test products without established standards?

Can you arrange witness testing?